Frequently Asked Questions

The minimum age to register and play on amjilli is 21 years old, in accordance with PAGCOR regulations and Philippine gambling laws. amjilli strictly enforces this requirement through age declaration at registration and government-issued ID verification before your first withdrawal. Any account found to belong to a person under 21 will be immediately suspended.

No. Each player is permitted to hold only one active amjilli account. Creating duplicate accounts is a violation of amjilli's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the account recovery option on the login page or contact our 24/7 support team via live chat.

On the amjilli login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive a one-time verification code (OTP) via SMS or email. Enter the OTP, then create a new strong password. If you do not receive the OTP within a few minutes, check your spam folder or contact our support team via live chat for assistance.

You can update most personal details — such as your email address, contact number, and preferred language — from the Account Settings section of your amjilli dashboard. Changes to your registered name or date of birth require identity verification and must be requested through our support team, as these details are tied to your KYC records.

amjilli supports a wide range of payment methods popular with Filipino players:

• E-Wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). Additional payment options may be available — check the Cashier section of your account dashboard for the latest list.

The minimum deposit on amjilli varies by payment method but generally starts at ₱100 for GCash and PayMaya. Bank transfer minimums may be higher depending on your bank's own transaction limits. Check the Cashier section of your dashboard for the exact minimum for your preferred payment method.

amjilli processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of processing. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank. Your first withdrawal requires KYC verification — please ensure your account is verified to avoid delays.

amjilli does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. Any applicable fees will be clearly displayed before you confirm a transaction on the amjilli platform.

amjilli offers a comprehensive selection of games and betting options for Filipino players:

• Live Sabong: Real-time cockfighting streams from licensed arenas across the Philippines
• Slots: Hundreds of slot titles from leading game providers
• Bingo: Online bingo with multiple rooms and prize tiers
• Live Casino: Live dealer games including baccarat, roulette, blackjack, and more
• Specialty Games: Demon Hunter, HRG Live, and other exclusive titles

amjilli's live sabong streams real cockfighting matches from licensed cockpits (sabong arenas) in the Philippines. You watch the live video feed and place your bets — Meron (the favored rooster) or Wala (the underdog) — before the match begins. Odds are displayed in real time. Winnings are credited to your amjilli account immediately after the match result is confirmed. All sabong events on amjilli are from licensed, regulated arenas.

Yes. amjilli is committed to fair play. Slot and casino games use certified Random Number Generator (RNG) technology from reputable game providers, ensuring that every outcome is genuinely random and cannot be manipulated. Live dealer games are streamed in real time from professional studios with trained dealers. Live sabong outcomes are determined by the actual match result — amjilli has no influence over the outcome of any cockfighting event.

amjilli regularly offers promotions for both new and existing players. These include welcome bonuses for first-time depositors, reload bonuses on subsequent deposits, free spins on selected slot titles, and special event promotions tied to major Filipino holidays and sporting events. All active promotions are listed in the Promotions section of your account dashboard. Bonus terms and wagering requirements apply — always read the full terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. The specific wagering requirement for each promotion is clearly stated in its terms and conditions. Check the Promotions page in your dashboard for full details on any active offer.

Yes. amjilli respects your preference to play without bonus pressure. You can opt out of all promotional communications and bonus offers at any time from the Responsible Gaming section of your account settings. This is also one of the responsible gaming tools available to all amjilli players. Once opted out, you will no longer receive bonus offers via SMS, email, or in-platform notifications.

Know Your Customer (KYC) verification is a standard requirement for all licensed online gaming platforms. amjilli requires identity verification to confirm that you are who you say you are, that you meet the 21+ age requirement, and to comply with anti-money laundering (AML) regulations in the Philippines. KYC is required before your first withdrawal. Accepted documents include a PhilSys National ID, driver's license, passport, or other valid Philippine government-issued ID.

amjilli uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. amjilli's data handling practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect that someone has accessed your amjilli account without your permission, take the following steps immediately:

• Change your password right away using the "Forgot Password" option on the login page.
• Contact our 24/7 support team via live chat inside your dashboard to report the incident.
• Request a temporary account freeze while the issue is investigated.
• Review your recent transaction history for any unauthorized activity.

amjilli's security team will investigate and respond promptly to all reported incidents.

amjilli provides a full suite of responsible gaming tools accessible from your account dashboard at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in ₱
• Loss Limits: Cap the total amount you can lose in a given period
• Session Time Limits: Automatically log out after a set duration
• Cooling-Off Periods: Take a short break of 24 hours up to 7 days
• Self-Exclusion: Suspend your account for 30 days up to permanently
• Promotional Opt-Out: Stop receiving bonus offers and marketing messages

For more details, visit our Responsible Gaming page.

You can request self-exclusion at any time by going to the Responsible Gaming section in your account settings, or by contacting our support team via live chat. Self-exclusion options range from 30 days to permanent. Your request is processed within 24 hours. During the exclusion period, your account is locked for wagering, all marketing communications are stopped, and any remaining balance is refunded to your registered payment method (GCash, PayMaya, or bank account) within 3–5 business days.

If gambling is negatively affecting your life, please reach out for help. Resources available to Filipino players include:

• PAGCOR Responsible Gaming Program: Contact PAGCOR through their official government channels for guidance and the national self-exclusion program.
• National Center for Mental Health (NCMH): Mental health support and crisis hotline services across the Philippines.
• Gamblers Anonymous Philippines: Peer support meetings in Manila, Cebu, Davao, and online.
• amjilli Support Team: Our 24/7 live chat team can help you activate self-exclusion and connect you with professional resources.

Remember: asking for help is always the right move. amjilli supports responsible gaming for all players 21 and above.

amjilli is fully optimized for all modern devices. You can access the platform via:

• Mobile: Android and iOS smartphones and tablets via your mobile browser
• Desktop: Windows and macOS via any modern browser (Chrome, Firefox, Safari, Edge)

No app download is required — amjilli runs smoothly in your browser. For the best live sabong and casino streaming experience, a stable internet connection (4G/LTE or Wi-Fi) is recommended.

Live stream issues are usually caused by a slow or unstable internet connection. Try the following steps:

• Check your internet connection speed — a minimum of 5 Mbps is recommended for live streams.
• Switch from mobile data to Wi-Fi (or vice versa) to see if the connection improves.
• Refresh the page or close and reopen the game.
• Clear your browser cache and cookies, then reload.
• Try a different browser or device.

If the issue persists, contact our 24/7 support team via live chat — they can check for any ongoing platform maintenance or regional connectivity issues.

amjilli's customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat widget inside your account dashboard — most queries are resolved within minutes. You can also reach us by email at [email protected] for non-urgent matters. Please note that email responses may take up to 24 hours on business days.